I would like to take a moment to apologize for the service disruptions and online outages that we experienced over the past week. These outages were not related to any security issue or potential security risk, but rather, to an error in our core system vendor's software code.
Many members commented that these outages are unacceptable. I agree. And, I apologize for the inconvenience these outages caused.
As you may appreciate in today's technological environment, the possibility of imperfect software does exist. While we do all that we can to avoid any such occurrences through testing, sometimes a live environment identifies a bug in the code that had previously gone undetected. For the past several days, we have worked around the clock with our vendor to identify the error in the software code that was responsible for the system failure we experienced. The error in the code has been identified and will be corrected as soon as the vendor completes, tests, and releases an update to their software.
Although the past week was challenging, I would like to recognize our amazing MSUFCU employees who did all they could to assist you with your account needs during the outages. From staying late to assist with calls and emails to posting offline transactions, our employees' number one priority was taking care of our members. I would also like to thank the MSUFCU IT team who worked day and night to find a solution.
We all appreciate your membership and ongoing trust and support of the Credit Union. We will do all we can to avoid a situation like this in the future.
April M. Clobes
MSU Federal Credit Union