MSUFCU Earns VisaÂ® Global Service Quality Performance Award
EAST LANSING, Mich. — Visa® has awarded MSU Federal Credit Union (MSUFCU) one of its prestigious Visa Global Service Quality Performance Awards based on the Credit Union's exceptional results in its authorization approval rate for consumer credit.
Throughout this award program's history, Visa has recognized its most exceptional clients for their consistent, superior operating performance in areas directly affecting Visa cardholders and merchants. More than ever, exceptional service quality is essential, particularly in card operations, where the focus on members using Visa payment service, supported by efficient workflows, continues to set MSUFCU apart from its peers.
“This recognition from Visa is a tribute to the exceptional performance of our team,” said Deidre Davis, MSUFCU’s Chief Marketing Officer. “We are committed to providing accurate and efficient processes so that our members consistently receive access to credit in a timely manner. We are honored to receive this award; it underscores our commitment to fulfilling our mission of helping members achieve their dreams.”
In 1992, Visa instituted the Visa Global Service Quality Performance Awards program to recognize clients demonstrating exceptional card operations processing within the U.S. region.
MSUFCU has a national reputation for excellence and has received several top industry and workplace awards. For the sixth year in a row, MSUFCU was named as a Top Workplace in the large employer category by the Detroit Free Press. This year, it was again recognized as one of CU Journal’s Best Credit Unions to Work For, a Michigan Best and Brightest in Wellness award winner, and is certified as a Great Place to Work®. In 2017, MSUFCU was recognized as a Best Workplace for Women by Fortune Magazine, and an Outstanding Credit Union of the Year by the Michigan Credit Union League. The credit union has also been nationally recognized for its financial education initiatives, ranking first in Michigan and second in the nation for the 2017 Alphonse Desjardins Adult Financial Education award by the Credit Union National Association. Founded in 1937, MSUFCU has 18 branches, more than 267,000 members, $4.2 billion in assets, and nearly 900 employees.