OUR TOP PRIORITY
To assist you in getting the answers you may be looking for, included below is Economic Impact Payment information, account access options, branch updates, and member support information below. We are committed to providing our members with the service and support they need during this time, while keeping your funds and information safe and protected.
Our Live Chat, Call Center, and Drives Service teams are experiencing an increased number of requests, due to this members may experience longer wait times.
ECONOMIC IMPACT PAYMENTS (EIP)
Members may begin receiving Economic Impact Payments (EIP) via direct deposit as soon as April 15, 2020
, date will vary per member.
If you are receiving the payment via direct deposit you may be able to view the pending status within ComputerLine® and the mobile app once the IRS has started the process of transferring funds, dates may vary. If you filed your 2018 and/or 2019 tax return and received your refund as a direct deposit, your EIP will be deposited to the same account. Payments that are direct deposited to accounts will come from the IRS and will show a description of "Tax Ref."
Learn more about EIP and who is eligible here
. Effective April 15, 2020 individuals will be able to access the IRS website to provide payment information to receive their funds. The IRS plans to launch a "Where's My Stimulus Payment" portal in the next few weeks, which will allow individuals to see when they should expect to receive their payment. Everyone who has received an economic impact payment will receive a post-payment notice in the mail that further explains how the payment was received. This notice will be sent by the IRS within 15 days of the payment date.
For those who don't normally file a tax return, the Treasury Department and the IRS launched a new web tool allowing quick registration for EIP. Learn more about this tool here
CALL CENTER, LIVE CHAT AND BRANCH ACCESS
Call Center Hours:
Call us at 800-678-4968 Monday - Friday, 7:00 a.m. - 9:00 p.m. and Saturday, 9:00 a.m. - 3:00 p.m.
Live Chat Hours:
Monday - Friday, 8:00 a.m. - 7:00 p.m. and Saturday, 9:00 a.m - 3:00 p.m.
Branch Services: Click here to see the most up-to-date branch service options and hours
. For the health and safety of our members and employees our branch lobbies are currently closed. If you have a transaction that is critical and requires in-person assistance, please call 800-678-4968 ext.3322 to make an appointment.
Please note: Due to an increased volume of requests, wait times may be longer than usual.
MEMBER FINANCIAL LOAN SUPPORT
We are committed to assisting members and businesses during this challenging time and offering support options to fit your needs. Consumer loan assistance, mortgage and home equity loan options, and business loan assistance are available. Click here to learn more.
We're here to support our members and businesses, please contact
the Credit Union to review options that will best suit your needs. Apply for a loan online by accessing your account through ComputerLine® and selecting "Apply for a Loan" from the top navigation. Not a member? Apply online
today to get the assistance you need.
ACCESSING YOUR ACCOUNT
ComputerLine® and MSUFCU Mobile App -
Access your account 24/7 through the MSUFCU Mobile app and ComputerLine®. Account management within the app and ComputerLine® includes transfers, eDeposits for checks, applying for a loan, opening a new account, Bill Pay and more.
Download the MSUFCU Mobile App today: Apple App Store
or Google Play
Live Chat and Call Center -
Our Live Chat and Call Center representatives are available to serve members at this time. Find hours and access to these services here
. Please note, our Live Chat and Call Center teams are experiencing a higher than normal volume of requests, wait times may be longer than usual.
Our secure message center, eMessages, found in ComputerLine® and the MSUFCU Mobile app is a great way to get in touch with our team for non-urgent matters and questions.
ATMs - ATMs
will continue to function without interruption, please be aware that some ATMs on campus may not be accessible at this time.
Card Use -
Using your MSUFCU Visa Credit or Debit Card at this time allows you to make necessary purchases from home. Fraud protection is in place and if something should happen to your card, a replacement can be sent to you. There is no replacement for lost or stolen cash.
View additional remote account access information and options here
STEPS WE ARE TAKING
Uninterrupted Safety and Security -
All security measures in place will continue without interruption, including fraud protection. MSUFCU is a federally insured financial institution through the National Credit Union Administration (NCUA) and your money is safe.
Monitoring and Adapting -
Our team is closely monitoring the situation and has an agile response plan in place. In addition, review and execution of existing preparedness and business continuity plans have occurred. We are monitoring the information provided by the Center for Disease Control and Prevention (CDC) and local authorities. Employees have been encouraged to familiarize themselves with the information and follow CDC directives, when applicable.
Increased Cleaning and Sanitizing -
We have distributed additional hand sanitizer and personal protective equipment throughout the organization and have put additional cleaning rotations in place.
Employee Support -
MSUFCU has redistributed our employees and adopted further remote working capabilities. We have reduced in-office operations with over 80% of our workforce at home, we will continue to do so, all while ensuring that we are able to provide access and assistance to our membership. We have encouraged our employees to continue to monitor their health and have created direct communication channels for sharing any issues or potential exposure concerns. We are committed to supporting our employees during this time and are working to ensure processes are in place to continue to do so.
• Center for Disease Control and Prevention
• World Health Organization