OUR TOP PRIORITY
To assist you in getting the answers you may be looking for, included below is Economic Impact Payment information, account access options, branch updates, and member support information below. We are committed to providing our members with the service and support they need during this time, while keeping your funds and information safe and protected.
The Coronavirus Response and Relief Supplemental Appropriations Act of 2021
, which provides additional relief to consumers and businesses impacted by the Coronavirus (COVID-19) pandemic, has been signed into law. Like the CARES Act passed in the spring of 2020, this legislation will provide direct payments to many Americans.
If you already have direct payment information on file with the IRS (typically set up for direct deposit of tax refunds or Social Security benefits), you will likely receive your payment electronically.
Our Live Chat, Call Center, and Drives Service teams are experiencing an increased number of requests, due to this members may experience longer wait times.
CALL CENTER, LIVE CHAT AND BRANCH ACCESS
Call Center Hours:
Call us at 800-678-4968 Monday - Friday, 7:00 a.m. - 9:00 p.m. and Saturday, 9:00 a.m. - 5:00 p.m.
Live Chat Hours:
Monday - Friday, 8:00 a.m. - 7:00 p.m. and Saturday, 9:00 a.m - 5:00 p.m.
Branch Services: Click here to see the most up-to-date branch service options and hours
. Scheduled appointments and walk-up appointments are now available. For the health and safety of our members and employees, we are limiting the number of members in our lobbies to provide physical distance.
Please note: Due to an increased volume of requests, wait times may be longer than usual.
ACCESSING YOUR ACCOUNT
ComputerLine® and MSUFCU Mobile App -
Access your account 24/7 through the MSUFCU Mobile app and ComputerLine®. Account management within the app and ComputerLine® includes transfers, eDeposits for checks, applying for a loan, opening a new account, Bill Pay and more.
Download the MSUFCU Mobile App today: Apple App Store
or Google Play
Live Chat and Call Center -
Our Live Chat and Call Center representatives are available to serve members at this time. Find hours and access to these services here
. Please note, our Live Chat and Call Center teams are experiencing a higher than normal volume of requests, wait times may be longer than usual.
Our secure message center, eMessages, found in ComputerLine® and the MSUFCU Mobile app is a great way to get in touch with our team for non-urgent matters and questions.
ATMs - ATMs
will continue to function without interruption, please be aware that some ATMs on campus may not be accessible at this time.
Card Use -
Using your MSUFCU Visa Credit or Debit Card at this time allows you to make necessary purchases from home. Fraud protection is in place and if something should happen to your card, a replacement can be sent to you. There is no replacement for lost or stolen cash.
View additional remote account access information and options here
STEPS WE ARE TAKING
Uninterrupted Safety and Security -
All security measures in place will continue without interruption, including fraud protection. MSUFCU is a federally insured financial institution through the National Credit Union Administration (NCUA) and your money is safe.
Monitoring and Adapting -
Our team is closely monitoring the situation and has an agile response plan in place. In addition, review and execution of existing preparedness and business continuity plans have occurred. We are monitoring the information provided by the Center for Disease Control and Prevention (CDC) and local authorities. Employees have been encouraged to familiarize themselves with the information and follow CDC directives, when applicable.
Increased Cleaning and Sanitizing -
We have distributed additional hand sanitizer and personal protective equipment throughout the organization and have put additional cleaning rotations in place.
Employee Support -
MSUFCU has redistributed our employees and adopted further remote working capabilities. We have encouraged our employees to continue to monitor their health and have created direct communication channels for sharing any issues or potential exposure concerns. We are committed to supporting our employees during this time and are working to ensure processes are in place to continue to do so.
• Center for Disease Control and Prevention
• World Health Organization