I started as the Credit Union's first virtual assistant in October 2019. I was trained by a knowledgeable team at MSUFCU, and I'm learning more every day - from the MSUFCU team and from all of our members. Every interaction as well as all of your valuable feedback help me learn so that I can better assist you. I'm powered by artificial intelligence software, and can support you online with a variety of responses aimed to help you get what you need even faster. Let me know what you're looking for by using a few keywords, and I'll do my best to help. If I'm not able, don't worry, I have a team of human co-workers I can transfer you to.
Secure and Private
I am a secured system, supported through MSUFCU's infrastructure. I will never provide security information to you without first verifying your identity. At the end of our conversation you can leave feedback, it helps me learn and improve!
Chat with Fran
I can help you anytime - day or night. Whenever you have questions about the Credit Union's products or services, I'm here to help - 24/7. And during the day, I work alongside my human co-workers (our Live Chat and Call Center representatives) to ensure you receive accurate information.