MSU Federal Credit Union

Have a question? Need assistance with your account? We're happy to help. Reach us at your convenience through Live Chat, eMessage, Call Center, by visiting a branch, or by mail.

Chat with a Representative

Live Chat — Currently Offline

Securely chat with an MSUFCU representative from the comfort of your keyboard.

Live Chat hours:
Monday : 8:00am - 7:00pm
Tuesday : 8:00am - 7:00pm
Wednesday : 8:00am - 7:00pm
Thursday : 8:00am - 7:00pm
Friday : 8:00am - 7:00pm
Saturday : 9:00am - 5:00pm
Sunday : CLOSED

Video Chat — Currently Offline

Use your web camera to have secure face-to-face conversations with an MSUFCU representative.

Video Chat hours:
Monday : 2:00pm - 5:00pm
Tuesday : 2:00pm - 5:00pm
Wednesday : 2:00pm - 5:00pm
Thursday : 2:00pm - 5:00pm
Friday : 2:00pm - 5:00pm
Saturday : CLOSED
Sunday : CLOSED

Send a Secure Message

MSUFCU members, sign into your account via ComputerLine or the MSUFCU Mobile app to send a message via the MSUFCU eMessage Center.

Non-Members:
Send a secure message in our Message Center.

Call Us

Monday-Friday: 7:00 a.m. - 9:00 p.m. ET
Saturday: 9:00 a.m. - 5:00 p.m. ET.

Dial 517-333-2424 or toll-free: 800-678-4968.

Call Prompts.

You will hear "Please listen carefully to our new menu options" and then select from the following seven options:

• To open a new account, press 1
• For balances, rates, to make a payment on a loan, or for general questions, press 2
• To apply for a loan or have questions regarding an existing loan, press 3
• For assistance with electronic transfers, press 4
• For lost ATM, Debit, and Credit Cards or to report unauthorized card transactions, press 5
• For technical assistance with the Mobile App, ComputerLine and other online support, press 6
• For all other options, press 7

Report a lost or stolen card after hours:
1-888-393-1172

Fax (Include a contact name/department)
866-374-2123

Visit an MSUFCU Branch

We have more than 20 branches around the state of Michigan, find one near you.

On a tight schedule? Make an appointment.

By Mail

Need to mail a payment or document?
Postal mail can be sent to:
MSU Federal Credit Union,
P.O. Box 1208
East Lansing, MI 48823-1208

Express mail deliveries should be sent to:
3777 West Road
East Lansing, MI 48823

Holiday Closures

New Year's Day

Friday, January 1
Martin Luther King, Jr. Day

Monday, January 18
Presidents' Day

Monday, February 15
Memorial Day

Monday, May 31
Independence Day

Monday, July 5 (observed)
Branches closed, limited Call Center and eServices available
Labor Day

Monday, September 6
Indigenous Peoples Day

Monday, October 11
Veterans Day

Thursday, November 11
Branches closed, limited Call Center and eServices available
Thanksgiving

Thursday, November 25
Christmas Eve

Friday, December 24
MSU Federal Credit Union will close early at 12:00 p.m.
Christmas Day

Saturday, December 25
New Year's Eve

Friday, December 31
Branches, Call Center, and Live Chat services close at 5:30 p.m.

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