MSU Federal Credit Union

Have a question? Need assistance with your account? We're happy to help. Reach us at your convenience through Live Chat, eMessage, Call Center, by visiting a branch, or by mail.

Chat with a Representative

Live Chat — Currently Offline

Securely chat with an MSUFCU representative from the comfort of your keyboard.

Live Chat hours:
Monday : 8:00am - 7:00pm
Tuesday : 8:00am - 7:00pm
Wednesday : 8:00am - 7:00pm
Thursday : 8:00am - 7:00pm
Friday : 8:00am - 7:00pm
Saturday : 9:00am - 5:00pm
Sunday : CLOSED

Video Chat — Currently Offline

Use your web camera to have secure face-to-face conversations with an MSUFCU representative.

Video Chat hours:
Monday : 2:00pm - 5:00pm
Tuesday : 2:00pm - 5:00pm
Wednesday : 2:00pm - 5:00pm
Thursday : 2:00pm - 5:00pm
Friday : 2:00pm - 5:00pm
Saturday : CLOSED
Sunday : CLOSED

Send a Secure Message

MSUFCU members, sign into your account via ComputerLine or the MSUFCU Mobile app to send a message via the MSUFCU eMessage Center.

Non-Members:
Send a secure message in our Message Center.

Call Us

Monday-Friday: 7:00 a.m. - 9:00 p.m. ET
Saturday: 9:00 a.m. - 5:00 p.m. ET.

Dial 517-333-2424 or toll-free: 800-678-4968.

Call Prompts.

You will hear "Please listen carefully to our new menu options" and then select from the following seven options:

• To open a new account, press 1
• For balances, rates, to make a payment on a loan, or for general questions, press 2
• To apply for a loan or have questions regarding an existing loan, press 3
• For assistance with electronic transfers, press 4
• For lost ATM, Debit, and Credit Cards or to report unauthorized card transactions, press 5
• For technical assistance with the Mobile App, ComputerLine and other online support, press 6
• For all other options, press 7

Report a lost or stolen card after hours:
1-888-393-1172

Fax (Include a contact name/department)
866-374-2123

Visit an MSUFCU Branch

We have more than 20 branches around the state of Michigan, find one near you.

On a tight schedule? Make an appointment.

By Mail

Need to mail a payment or document?
Postal mail can be sent to:
MSU Federal Credit Union,
P.O. Box 1208
East Lansing, MI 48823-1208

Express mail deliveries should be sent to:
3777 West Road
East Lansing, MI 48823

Holiday Closures

New Year's Day

Friday, January 1
Martin Luther King, Jr. Day

Monday, January 18
Presidents' Day

Monday, February 15
Memorial Day

Monday, May 31
Independence Day

Monday, July 5 (observed)
Labor Day

Monday, September 6
Thanksgiving

Thursday, November 25
Christmas Eve

Friday, December 24
MSU Federal Credit Union will close early at 12:00 p.m.
Christmas Day

Saturday, December 25
New Year's Eve

Friday, December 31
Branches, Call Center, and Live Chat services close at 5:30 p.m.

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