Report a lost/stolen visa or fraudulent activity on an MSUFCU Visa Card to MSUFCU by calling 517-333-2424 or 800-678-4968 during business hours. If you are calling outside of business hours call 888-393-1172.
When you contact us please provide the following information regarding your last transaction: date, amount, and location. We also ask that you complete and return the Visa Fraud Affidavit.
Report a Lost/Stolen Visa or Fraudulent Activity
Report a lost/stolen visa or fraudulent activity on an MSUFCU Visa Card to MSUFCU by calling 517-333-2424 or 800-678-4968 during business hours. If you are calling outside of business hours call 888-393-1172.
When you contact us please provide the following information regarding your last transaction: date, amount, and location. We also ask that you complete and return the Visa Fraud Affidavit.
Fraud Management
For additional card security, MSUFCU uses Visa's Fraud Alert Management to monitor your card activity to help identify and prevent fraudulent transactions. If card activity outside of your normal spending pattern takes place, Visa Fraud Alert Management will call to verify the charges.
Your MSUFCU Visa Credit Card also includes ID Navigator Powered by NortonLifeLock. Which provides cardholders with the tools to help keep them informed of potential threats to their identity and act quickly should the unexpected happen.
Fraud Management
For additional card security, MSUFCU uses Visa's Fraud Alert Management to monitor your card activity to help identify and prevent fraudulent transactions. If card activity outside of your normal spending pattern takes place, Visa Fraud Alert Management will call to verify the charges.
Your MSUFCU Visa Credit Card also includes ID Navigator Powered by NortonLifeLock. Which provides cardholders with the tools to help keep them informed of potential threats to their identity and act quickly should the unexpected happen.
Update Your Travel Information
Notify MSUFCU before you travel. Providing us with this information helps protect you from fraudulent activity and will prevent your card(s) from being blocked in error. Click here to learn how to update your travel information.
Please note that your card may be blocked in certain countries where a high number of fraudulent transactions have taken place. Click here for a list of countries that your card may be blocked in.
Update Your Travel Information
Notify MSUFCU before you travel. Providing us with this information helps protect you from fraudulent activity and will prevent your card(s) from being blocked in error. Click here to learn how to update your travel information.
Please note that your card may be blocked in certain countries where a high number of fraudulent transactions have taken place. Click here for a list of countries that your card may be blocked in.
Card Lock
Visa Card Lock puts the security and use of your MSUFCU Visa Card in your hands by allowing you to lock and unlock your Visa card from ComputerLine® or the MSUFCU Mobile app. By locking your card, no one will be able to make purchases - including authorized card holders. Recurring transactions using this card will not be declined.
Card Lock
Visa Card Lock puts the security and use of your MSUFCU Visa Card in your hands by allowing you to lock and unlock your Visa card from ComputerLine® or the MSUFCU Mobile app. By locking your card, no one will be able to make purchases - including authorized card holders. Recurring transactions using this card will not be declined.
Chat with Us
Live Chat
Securely chat with an MSUFCU representative from the comfort of your keyboard.
Live Chat hours: Mon - Fri: 8:00 a.m. - 7:00 p.m. ET Sat: 9:00 a.m. - 5:00 p.m. ET
MSUFCU Video Chat
Use your web camera to have secure face-to-face conversations with an MSUFCU representative.
Video Chat hours: Mon - Fri: 2:00 p.m. - 5:00 p.m. ET
Live Chat
MSUFCU Video Chat