I'll help when you call, in addition to assisting you over chat.
When you call the Credit Union, I'll answer your call and listen to your needs. Simply tell me the reason for your call. You can say something like, "What's my balance?" or "I need an auto loan." I'll either answer your question or transfer you to a representative if I'm unable to assist, making your call experience more seamless. During the Credit Union's regular business hours, if you're short on time, I'll keep your place in line, and have an MSUFCU representative call you back when it's your turn through Courtesy Callback.
Also, I'll greet you first when starting a Live Chat with the Credit Union. If I cannot answer your question I'll immediately connect you with one of my human co-workers during regular business hours to assist you. If it's after regular business hours and you're still in need of help, I'll provide you additional contact options like calling the Call Center or sending an eMessage.