I'm the Credit Union's newest employee, and I can help when you have questions about Credit Union products and services. I am excited to join MSUFCU and work alongside our Live Chat and Call Center representatives.
I am the Credit Union's first chatbot. I have been trained by a team at MSUFCU and am powered by artificial intelligence software that supports programmed conversation to answer questions and requests. I am here to assist you with information about the Credit Union. Let me know what you are looking for, and I will try to assist.
Need help with a particular service MSUFCU offers? I can help!
Conveniently locate MSUFCU branches and ATMs near you.
Get answers to Credit Union related questions.
Just look for the Ask Fran icon.
Near the sign-in area on the website.
In the main navigation of ComputerLine.
Fran is the Credit Unions's first virtual assistant. Fran is a chatbot, which is an artificial intelligence software that can support programmed conversation to answer member requests and questions. Fran is programmed by an internal Credit Union team.
Yes. I am a secured system supported through MSUFCU's infrastructure. I will never provide secure information to you without first asking you to verify your membership.
Fran can assist with questions and information about the Credit Union. Fran can provide the routing number, hours of operation, directions to reset a password, and more!
Fran is named in honor of Frances (Fran) Lesnieski, MSUFCU's first full-time manager.
Currently, Fran cannot access account usage information. Fran is programmed to assist with questions and requests.