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Routing Number: 272479663 Swift Code: MSUCUS44
 
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A woman using her mobile phone.
Our virtual assistant, Fran.

Hello! I'm Fran, your new MSUFCU Virtual Assistant.

I'm the Credit Union's newest employee, and I can help when you have questions about Credit Union products and services. I am excited to join MSUFCU and work alongside our Live Chat and Call Center representatives.

I am the Credit Union's first chatbot. I have been trained by a team at MSUFCU and am powered by artifical intelligence software that supports programmed conversation to answer questions and requests. I am here to assist you with information about the Credit Union. Let me know what you are looking for, and I will try to assist.

How can I help you today?

Need help with a particular service MSUFCU offers? I can help!

A view of our ChatBot showing what products we offer.

Conveniently locate MSUFCU branches and ATMs near you.

A view of our ChatBot showing our locations.

Get answers to Credit Union related questions.

A view of our ChatBot showing our quick options.

Where can you find me?

A large view of our Fran icon.

Just look for the Ask Fran icon.

Fran's location on our Public website.

Near the sign-in area on the website.

Fran's location within ComputerLine.

In the main navigation of ComputerLine.

Frequently Asked Questions

What is Fran?

A plus sign, indicating that the box can expand.A minus sign, indicating that the box can collapse

Fran is the Credit Unions's first virtual assistant. Fran is a chatbot, which is an artificial intelligence software that can support programmed conversation to answer member requests and questions. Fran is programmed by an internal Credit Union team.

Is Fran secure and private?

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Yes. I am a secured system supported through MSUFCU's infrastructure. I will never provide secure information to you without first asking you to verify your membership.

What can Fran do?

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Fran can assist with questions and information about the Credit Union. Fran can provide the routing number, hours of operation, directions to reset a password, and more!

Where did the name Fran come from?

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Fran is named in honor of Frances (Fran) Lesnieski, MSUFCU's first full-time manager.

Can Fran tell me about my account usage?

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Currently, Fran cannot access account usage information. Fran is programmed to assist with questions and requests.

View All FAQs

Disclaimer
The screens depicted above are for illustrative purposes only and the text in these screens may not be the exact response Fran provides on every occasion.

Information provided by Fran is intended to assist in the navigation of MSUFCU's digital features and provide additional information on products and services. Information provided by Fran should not be considered financial advice or direction upon which financial decisions should be made. Fran is only available in the English Language.

Additional lines of member service are available through other channels and can be accessed through MSUFCU's website %info:webAddress% or by phone at 517-333-2424. Contact MSUFCU for needed clarification or support on all information provided by Fran.

Fran is property of MSUFCU and a service mark application is pending. All rights relating to Fran are reserved by MSUFCU.