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Routing Number: 272479663 Swift Code: MSUCUS44
 
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Hello! I'm Fran, your Virtual Assistant.
I can help you whenever you have questions about the Credit Union products and services, day or night! I am available 24/7 and am excited to work alongside our Live Chat and Call Center representatives during the day.

I am the Credit Union's first virtual assistant and I am continually trained by a team at MSUFCU and am powered by artificial intelligence software. This allows me to support you with all types of questions and needs. Let me know what you are looking for by using some keywords, and I will do my best to assist. If I am unable to, don't worry, I have a team of human co-workers I can transfer you to.

Secure and Private
I am a secured system supported through MSUFCU's infrastructure. I will never provide security information to you without first asking you to verify your identity. You are always welcome to leave feedback on how I did when exiting our chat conversation.

Chat with Fran
Look for me in the bottom right-hand corner of every Credit Union webpage, or from the top banner of the page, or chat with me in the mobile app.
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Get answers to Credit Union related questions.
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Need help with a service MSUFCU offers? I can help!
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Easily locate MSUFCU branches and ATMs near you.
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Next Fact
The screens depicted above are for illustrative purposes only and the text in these screens may not be the exact response Fran provides on every occasion.

Information provided by Fran is intended to assist in the navigation of MSUFCU's digital features and provide additional information on products and services. Information provided by Fran should not be considered financial advice or direction upon which financial decisions should be made. Fran is only available in the English Language.

Additional lines of member service are available through other channels and can be accessed through MSUFCU's website www.msufcu.org or by phone at 517-333-2424. Contact MSUFCU for needed clarification or support on all information provided by Fran.

Fran is property of MSUFCU and a service mark application is pending. All rights relating to Fran are reserved by MSUFCU.