“The new branch layout engages members and helps foster relationships. The branches now better reflect the brand image and culture of the Credit Union, while also providing members with an enhanced experience each time they visit the Credit Union.”— April Clobes
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Published: Jun 5, 2017

MSUFCU Completes Renovations at Downtown and Sparrow Branch

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EAST LANSING, Mich. — MSU Federal Credit Union recently completed renovations on its Downtown Lansing branch, located at 104 S. Washington Square in Lansing, Michigan, and its Sparrow branch within the Sparrow Professional Building at 1200 E. Michigan Ave. in Lansing, Michigan.

 

Renovations to the Downtown Lansing and Sparrow branches were made to offer visitors a modern, streamlined look and layout in which they can complete their personal and business-related transactions. Rather than traditional teller lines, offices, and a reception desk, visitors are welcomed to a station, a one-on-one space where the visitor interacts directly with a Credit Union employee and can have all requests completed and questions answered without moving to another space or employee for additional services. The new, open layouts provide all the same features as the branches’ previous layout — such as card printing, account transactions, new accounts, loan applications, and more — with the convenience of accomplishing each step in one spot.

 

“The new branch layout engages members and helps foster relationships. The branches now better reflect the brand image and culture of the Credit Union, while also providing members with an enhanced experience each time they visit the Credit Union,” remarked April Clobes, MSUFCU’s President/CEO.

 

Similar renovations were also completed this year at MSUFCU’s Union branch in Michigan State University’s Union building and will be implemented in the upcoming Grand Rapids branch location.

 

MSU Federal Credit Union, the world’s largest university-based credit union, offers a full range of personal — and business-related — financial services to Michigan State University and Oakland University faculty, staff, students, alumni, and their families worldwide, in addition to a variety of select employee groups. Founded in 1937 by MSU professors, MSUFCU has 17 branches, over 235,000 members, more than $3.5 billion in assets, and over 750 employees. In 2016, MSUFCU was recognized as the #1 Top Workplace in the large employer category by the Detroit Free Press, as well as one of Fortune’s 50 Best Workplaces for New College Grads. Also in 2016, MSUFCU was selected as one of West Michigan’s 101 Best and Brightest Companies to Work For, receiving the Michigan Business Professional Association’s top honor of Elite Overall – Best of the Best award. MSUFCU has a national reputation for excellence, and was recognized in 2016 as fifth in the nation for its financial education program by the National Youth Involvement Board. In 2017, the Credit Union was named as Outstanding Credit Union of the Year by the Michigan Credit Union League.