Ingenuity Drives Improvement of Members' Experience with Card Usage
EAST LANSING, Mich. — MSU Federal Credit Union (MSUFCU) is pleased to announce that its Card Services team has been recognized with the Excellence in Innovation Visa DPS Client Achievement Award as voted on by peers. This award recognizes Visa DPS clients who demonstrate innovative approaches to improving credit card program performance and cardholder satisfaction.
‘We are honored to have been recognized with this award,” said Sara Dolan, MSUFCU’s Chief Financial Officer. “Our team is dedicated to enhancing member experiences when they use MSUFCU Visa cards, and earning this award demonstrates that we are making strides to achieve this goal.”
In 2017, MSUFCU won the Visa DPS Client Achievement Award for Overall Portfolio Excellence, and a Global Service Quality Award for the Highest Authorization Approval Rate - Issuer, Card Present. Visa's performance programs celebrate the partnership between Visa and its clients, recognizing those who achieve high performance in key areas that drive business growth.
MSUFCU has a national reputation for excellence and has received several top industry and workplace awards. The Credit Union was named Best Workplace in Financial Services and Insurance by Fortune Magazine, received the ATHENA Award® for Organizational Leadership, and for the fifth year, was named West Michigan Best and Brightest to Work For. MSUFCU has been certified as a Great Place to Work® for five consecutive years, and was named as a Top Workplace in the large employer category by the Detroit Free Press for six years in a row. The Credit Union has also been recognized for its financial education initiatives, ranking first for the Alphonse Desjardins Adult and Youth Financial Education Awards, and the Louise Herring Award as well as an honorable mention for the Dora Maxwell Award by the Michigan Credit Union League. Founded in 1937, MSUFCU has 19 branches, more than 275,000 members, nearly $4.4 billion in assets, and more than 900 employees.
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