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MSUFCU Introduces Video Chat

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Published: Aug 11, 2020

MSUFCU Introduces Video Chat To Enhance Member Accessibility

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EAST LANSING, Mich. — MSU Federal Credit Union (MSUFCU) is pleased to offer its new Video Chat service, allowing members to perform a multitude of transactions face-to-face with Credit Union employees from almost anywhere through their computers or smartphones.


“With Video Chat, members can interact with the Credit Union from the convenience of their homes or offices, or even when they are on the go,” said Deidre Davis, MSUFCU Chief Marketing Officer. “Video Chat expands our exceptional service beyond the geographic footprint of our branches, allowing us to serve members who do not live near a branch in a more personalized, face-to-face manner.”


Various transactions can be completed using Video Chat, including opening new accounts, updating personal information, and ordering checks. Members can also transfer funds, initiate wire transfers, and conduct loan transactions.


MSUFCU Video Chat employees can also help members order, cancel, block, or unblock debit and credit cards, and members can report possible fraud, and receive assistance with bill payments.


Video Chat is available via desktop or smartphone. With a webcam, speaker, and microphone, members will be equipped to connect. Learn more at msufcu.org/videochat.


MSUFCU has a national reputation for excellence and has received several top industry and workplace awards. The Credit Union was named as a Top Workplace in the large employer category by the Detroit Free Press for eight consecutive years, received a 5 star rating from Bauer Financial in 2020, was named a Top 100 Best Workplace for Women by Fortune for the third year, and is in the top five Michigan credit unions by Forbes Best-in-State Credit Unions. MSUFCU was named a Best Workplace in Financial Services and Insurance by Fortune Magazine two consecutive years, received the ATHENA Award® for Organizational Leadership, and was named West Michigan Best and Brightest to Work For the eighth year in a row. The Credit Union earned the ranking of one of Michigan’s Best and Brightest in Wellness for the eighth consecutive year, and has been certified as a Great Place to Work® for seven consecutive years. MSUFCU has also been recognized for its financial education initiatives, ranking first for the Alphonse Desjardins Adult and Youth Financial Education Awards, and the Louise Herring Award as well as an honorable mention for the Dora Maxwell Award by the Michigan Credit Union League. Founded in 1937, MSUFCU is headquartered in East Lansing, MI, has 21 branches, nearly 300,000 members, more than $5.4 billion in assets, and more than 900 employees. For more information, visit msufcu.org.