MSU Federal Credit Union

Have a question? Need assistance with your account? We're happy to help. Reach us at your convenience through our Virtual Assistant, Video Chat, eMessage, Call Center, by visiting a branch, or by mail.

Virtual Assistant - Chat with Fran!

Our virtual assistant can connect you with an MSUFCU representative.

Fran hours:24/7

Video Chat- Closed

Use your web camera to have secure face-to-face conversations with an MSUFCU representative.

Video Chat hours:
Mon - Fri: 2:00 p.m. - 5:00 p.m. ET

Send a Secure Message

MSUFCU members, sign into your account via ComputerLine or the MSUFCU Mobile app to send a message via the MSUFCU eMessage Center.

Call Us

Monday-Friday: 8:00 a.m. - 9:00 p.m. ET
Saturday: 9:00 a.m. - 5:00 p.m. ET

Dial 517-333-2424 or toll-free: 800-678-4968.

MSUFCU offers over-the-phone interpretation services in more than 170 languages.

Report a lost or stolen card after hours:
1-888-393-1172

Fax (Include a contact name/department)
866-374-2123

Visit an MSUFCU Branch

We have more than 20 branches around the state of Michigan, find one near you.

On a tight schedule? Make an appointment.

By Mail

Need to mail a payment or document?
Postal mail can be sent to:
MSU Federal Credit Union,
P.O. Box 1208
East Lansing, MI 48826-1208

Express mail deliveries should be sent to:
3777 West Road
East Lansing, MI 48823

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