Increases to your Visa credit limit may be requested at any of our branch locations, by phone at 800-678-4968 or 517-333-2424, or by using the Loan Application located in ComputerLine®.

If a purchase was made using a Visa Debit or Visa Credit Card, and the charge is valid and was authorized when your card number was given to the merchant, the payment is not considered fraudulent, and is unfortunately not able to be simply removed or stopped without first disputing the charge. We would recommend reaching out to the merchant to inquire about canceling any purchases or authorizations. If they are not able to help we can attempt to dispute the purchase on your behalf. If there are fraudulent purchases on your card, please contact us immediately.

You can update your PIN for a debit, ATM, or credit card in the Card Controls section of the share or loan in ComputerLine® or the MSUFCU Mobile app.

ComputerLine®
Card Controls can be found by clicking on the plus (+) icon next to the share name in ComputerLine.

MSUFCU Mobile app
Card Controls can be found directly above the recent transaction history after selecting a share or loan.

If you have additional questions about performing a PIN Reset or are unable to do so in ComputerLine® or the mobile app, please contact us.

Report a lost/stolen visa to us by calling 517-333-2424 or 800-678-4968 during business hours. If you are calling outside of business hours call 888-393-1172.

When you contact us please provide the following information regarding your last transaction: date, amount, and location. We also ask that you complete and return the Visa Fraud Affidavit.

You can also lock your lost/stolen card in ComputerLine® or the MSUFCU Mobile app. By locking your card, no one will be able to make purchases - including authorized card holders. Recurring transactions using this card will not be declined.

Fraud Alert Management is a fraud prevention service from Visa. This system provides continual monitoring of card activity to identify and help protect your accounts against fraudulent use. When unusual spending behaviors or transactions appear on your card, you will receive a text message asking you to confirm the transaction.

If the transactions are not yours, Fraud Alert Management will assist you in blocking your cards and reporting unauthorized usage.